Anytime. You can use Parkiteer 24/7.
Help & Resources
Frequently Asked Questions
Yes, if you have a smartphone with Bluetooth capability. The Parkiteer Passport app is available in the Apple and Android app stores.
Yes. There is no cost to register for Parkiteer.
Yes. During registration you must choose one type of access. Mobile app access is free, a physical access card costs $16. If you need to change your access type please contact us.
Yes. Parkiteer are secure facilities, with restricted access for registered members only. All members must verify their identity to register. CCTV in and around Parkiteer facilities provides additional security.
No. Parkiteer facilities are for bicycles only. We reserve the right to remove any scooters or motorbikes, and any non-conventional bicycle from facilities without notice.
No. For security we only allow access to the Parkiteer you are registered for. If you require access to an additional location, please contact us.
No. Parkiteer facilities cannot be used as a ‘home’ for your bike. We reserve the right to remove any bikes stored long-term or deemed to be abandoned. Overnight parking is allowed to accommodate commuters working night shifts.
No. Only registered members can use Parkiteer. We reserve the right to review access for members who allow unauthorised Parkiteer entry to non-registered users.
The terms and conditions for using Parkiteer can be found here.
If your access card is lost or stolen, please contact us immediately on 1300 546 526. Replacement cards are available to purchase for $16. Get a replacement card.
If you have changed your phone, your existing mobile credential will not be transferred over. Please contact us to receive a new credential.
When mobile app users have been inactive for 12 months their mobile credential will be deactivated. If you want to restart using Parkiteer, contact us to receive a new credential.
The refund period has now closed, and all eligible refunds were completed by 31 July 2025. For more information, click here.
- Rotate bicycle onto rear wheel. Applying the rear brake or pushing the saddle forward with your thigh will help this motion.
- Place front wheel on support prongs. Use your knee or thigh to support the saddle while you lift the bike.
- Lock the bike to the rail. Position the lock through the front wheel and frame.
- Remove any valuables. Don’t forget cycle computers, lights etc.
- Lock the frame of your bike to a bike hoop. Position the lock through the front wheel and frame.
- Do not lock by the wheels only due to its ease of removal, resulting in the offender taking the rest of the bike.
- Make sure the lock is tight on the bike, making it harder to break. We recommend using a good quality D-Lock.
- Remove valuable components such as lights, bike computers etc.
- Photograph identifying features of your bike to prove that it’s yours. Record its serial number.
- Register your bike with Bike Vault. Websites such as this routinely check your details against bike recovered by the authorities and suspected stolen bikes listed on used bike marketplaces such as eBay and Gumtree.
